TERMS OF SALES

Every sales require all the paperwork such as credit card authorizations, invoices & estimates to be signed and dated by the customers prior to processing and shipping with no exceptions. Unfortunately, verbal agreements will not be accepted without the signatures on the proper paperwork. This is to ensure the customers agree and accept the correct order has been placed, and to avoid any misunderstanding or mistake during the process.

If you are purchasing materials marked or advertised as :closeouts, clearance, commercial grades, please acknowledge that these materials are sold AS IS and are not returnable due to the low pricing or we are no longer stocking that particular travertine color. In these cases its always best to have a sample sent to you to see the color variations and textures before you buy.

For any returned check a $25 bank surcharge will be imposed. For a personal bank check, we usually need to have 7 business days to clear the check before the shipment. To get immediate shipping, money order, bank checks, wire transfer or credit card payment are accepted as well.

Since we are dealing with natural stone products such as marble and travertine, they have inherent characteristics like color, texture, veining that will vary from one batch to another and even from one tile to another. No one tile is identical to another. Each piece is as unique as a fingerprint thus the very reason why natural stone is so popular.