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COMMON CUSTOMER FAQs
How long is my Travertine Warehouse quote valid?
Your quote is valid for 7 days following the creation of the quote.
Material availability and pricing are subject to change. Contact your Travertine Warehouse sales representative to confirm product pricing and availability.
Quote requests DO NOT hold material for your order.
In order to place a hold on material, you must complete a sales transaction with a minimum of 50% deposit to hold material.
How long will it take to receive my delivery from Travertine Warehouse?
Depending on your shipping address, we estimate 3-5 business days from the order date for LTL shipments.
Truckload shipments may take 1-3 business days to book and arrive in 2-5 business days.
Your Travertine Warehouse sales representative and freight team will give you more information when your order is placed.
Can I change or cancel my order?
You can make changes if you have not made any payment on the order.
Once payment is received, we must cancel your current order and place a new one with the changes or updates you wish to make.
You can cancel your order within 30 days of purchasing if the material is not a special order, custom fabrication, or on sale.
What should I do if I receive damaged or missing product?
Inspect your delivery thoroughly upon receipt and report any missing or damaged items.
In the event of damage, contact your sales representative immediately. Do not remove material from the crates until you are instructed to do so.
Please take pictures of any damaged material in its original packaging showing different angles of the crate.
Any concealed damage must be reported within 24 hours of delivery receipt.
Your sales representative will evaluate the damage and move forward with getting new replacement materials sent to you.
I ordered the wrong material. How can I return it?
All material must be inspected upon delivery or within 24 hours of receipt to be eligible for return.
Please document any problems or concerns with ordered materials with photos in the original packaging and send them in with your return request.
Issues at the time of delivery must be noted on the delivery receipt with the driver to make sure we are always aware of what is happening with your order.
All requests for returns must be preapproved. Please contact your representative for return authorization.
Please refer to the Terms & Conditions for more information.
How can I track my shipment after ordering from Travertine Warehouse?
LTL (Less than Truckload) shipments can be tracked using the PRO number provided the day after your order is shipped.
You can either visit the carrier’s website or call the carrier’s customer service department with the PRO number to receive updates regarding your shipment.
Please note tracking numbers are not provided with truckload or SM Direct shipments.
Additional information regarding the status of your shipment can be coordinated between your sales representative and our freight department.
Can I place an order with a receiving location different from the purchasing location?
Provide your billing and shipping address to your Travertine Warehouse sales representative at the time of quoting so they can add that information to your quote.