OVERVIEW
At Travertine Warehouse, we sincerely appreciate the continued patronage of our valued customers.
Travertine Warehouse payment security protocols surpass industry standards without compromise to ensure the security of your payment method and the safety of any personal information provided.
We use the secure website Veriff.com to verify all forms of government identification to ensure that the purchaser matches the account information on file.
Travertine Warehouse accepts company or personal checks, bank wires, and all major credit cards as payment methods.
Please read the Travertine Warehouse “Customer Assurance Checklist” below. This outlines the information required before submitting payment to complete your transaction.
Reviewing the “Customer Assurance Checklist” ensures your Customer Experience is a seamless, secure success with Travertine Warehouse.
READ BEFORE PURCHASING
At Travertine Warehouse, we are constantly receiving new batches of our collections.
As a general rule of thumb, our Natural Stone Experts recommend adding 10-15% of extra material when planning your project or ordering products.
Ordering an extra 10% of product material is useful in the event of:
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- Breakage during shipping
- Craftsman Error
- Future replacement of damaged pieces
- Design accents and add-on projects
Include the additional 10% with your desired quantity when requesting a quote to ensure you receive plenty of material to complete your project. Contact your Natural Stone Specialists with additional questions, or call (877)-817-7447.
PURCHASING FAQ
How long is my Travertine Warehouse Quote Valid?
Your quote is valid for 7 days after the creation of the quote.
Material availability and pricing are subject to change. Contact your Travertine Warehouse Stone Specialists to confirm product pricing and availability.
Please note: Quote requests DO NOT hold material for your order.
To place a hold on material, you must complete a sales transaction with a minimum of a 50% deposit to hold material.
How long will it take to receive my delivery?
Depending on your shipping address, we estimate 3-5 business days from the order date for LTL shipments.
Truckload shipments may take 1-3 business days to book and arrive in 2-5 business days.
Your Travertine Warehouse sales and freight representatives will give you more information when your order is placed.
How long until a Travertine Warehouse sales representative contacts me?
After you complete the form, the sales team receives and generates your personalized quote.
In less than 2 hours, you should receive a call from one of our Natural Stone Experts to review your purchase inquiry and place your order.
Can I place an order with a delivery location different from the billing location?
Absolutely!
Provide the billing and shipping address to your sales representative when they create your quote to insurance the information is included in the sales order.
I just placed my Travertine Warehouse order. What happens next?
Once your order is placed, our freight team will contact you to schedule and verify your delivery.
You will also be given a time window to expect your delivery.
How do I change or cancel my order?
You can change your order, provided it is not scheduled to ship in the next 24 hours.
Please note: Some changes require a new order to be created and signed.
Orders yet to be shipped are eligible to be canceled within 30 days of purchasing.
Don’t hesitate to contact your sales representative for cancelation eligibility if your order contains custom fabrication or special-order items.